Confirm all members have respondedĮxcavators must confirm that ALL utility members on the ticket have responded before excavation can begin, even if the start date and time has passed (submitting a ‘No Response’ to the ticket will send another notification to the utility owner. Utility owners have at least two working days, not including the day of notification, to respond to your ticket by marking the site, providing information on the location of their facilities underground, or giving an ‘all clear’ if there are no facilities in the dig area. If you are requesting an ACE ticket, just let us know over the phone, or select the appropriate option when submitting your ticket online. Visit to submit your ticket online, or dial 811 available 24 hours a day, 7 days a week (including holidays). Mark your work area in whiteĭelineate your dig site in white paint, flags, stakes, whiskers, or chalk. Whether you need an ACE ticket or a standard ticket, follow these steps: 1. The goal was to create a safe and less burdensome option from the normal ticket process that complies with safe digging laws. In 2017, lawmakers created an ‘Area of Continual Excavation’ (ACE) ticket that is valid for one calendar year and available to farmers and certain flood control facility operators. Standard tickets are valid for 28 days and can be renewed if work is ongoing. Excavation work in California, which includes agricultural activities, has required a “call before you dig” ticket since the 1980’s.
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